1. Scheduling & Cancellations
- Appointments are reserved on a first-come, first-served basis.
- Appointments rescheduled or canceled within 48 hours of the scheduled appointment time may be subject to a reschedule/cancellation fee.
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2. Payments & Late Fees
- Payment is due upon completion of the service if the paying customer will be present for the full duration of the appointment.
- If the paying customer will not be present at the start of the appointment, full payment is required prior to the beginning of the service.
- If the paying customer plans to leave at any time during the appointment, payment must be made in full prior to their departure.
- A $25 per day late fee may be applied to any unpaid balance beginning 3 days after the service date.
- If the paying customer will not be present for the full duration of the appointment (including leaving at any point during the appointment), payment must be made in full prior to the start of the appointment.
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3. Liability & Limitations
- Clean Space is licensed, bonded, and insured.
- We are not responsible for:
- Pre-existing damage, normal wear and tear, or fragile items.
- Improperly installed fixtures.
- Damage caused by customer-provided products or equipment.
- For safety reasons, we cannot handle biohazards, mold remediation, hoarding, or move heavy furniture/appliances.
- Clean Space reserves the right to refuse service if conditions are unsafe or hazardous.
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4. Pets
- Pets are welcome during service.
- For everyone’s safety, pets must be friendly or secured in a safe way (such as a kennel, separate room, or other arrangement).
- Cleaning Technician is not liable for pet escapes, injuries, or accidents unless due to proven negligence.
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5. Privacy Policy
- We never sell or share your information with third parties.
- Payments are processed securely.
- You may request updates or removal of your information at any time by contacting us.
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6. Photo & Marketing Policy
- At Clean Space LLC, we take pride in showcasing the quality of our work. From time to time, our team may take photos of completed cleaning projects. These photos are used for purposes such as:
- Showcasing our work on our website and social media
- Training and quality assurance within our team
- Marketing and promotional materials
- We will never intentionally photograph or share personal items, documents, or identifying details. Any photo containing personal belongings that could compromise your privacy will not be used in marketing.