1. Scheduling & Cancellations
- Appointments are reserved on a first-come, first-served basis.
- Rescheduling or cancellations require 48 hours’ notice. Less than 48 hours’ notice may result in a reschedule/cancellation fee.
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2. Payments & Late Fees
- Payment is due on the day of service, unless otherwise specified.
- If payment is not received within 14 days of the cleaning date, a $5 per day late fee will apply beginning on the 15th day until the full balance is paid.
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3. Satisfaction Guarantee
- Your happiness matters to us! If you are dissatisfied for any reason, please notify us within 24 hours of service completion. We offer complimentary touch-ups when possible, to make sure everything meets our standard of clean.
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4. Liability & Limitations
- Clean Space is licensed, bonded, and insured.
- We are not responsible for:
- Pre-existing damage, normal wear and tear, or fragile items.
- Improperly installed fixtures.
- Damage caused by Customer-provided products or equipment.
- For safety reasons, we cannot handle biohazards, mold remediation, hoarding, or move heavy furniture/appliances.
- Clean Space reserves the right to refuse service if conditions are unsafe or hazardous.
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5. Pets
- Pets are welcome during service.
- For everyone’s safety, pets must be friendly or secured in a safe way (such as a kennel, separate room, or other arrangement).
- Clean Space is not liable for pet escapes, injuries, or accidents unless due to negligence.
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6. Privacy Policy
- We never sell or share your information with third parties.
- Payments are processed securely.
- You may request updates or removal of your information at any time by contacting us.
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7. Photo & Marketing Policy
- At Clean Space LLC, we take pride in showcasing the quality of our work. From time to time, our team may take photos of completed cleaning projects. These photos are used for purposes such as:
- Showcasing our work on our website and social media
- Training and quality assurance within our team
- Marketing and promotional materials
- We will never intentionally photograph or share personal items, documents, or identifying details. Any photo containing personal belongings that could compromise your privacy will not be used in marketing.
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