Service Adjustments May Apply for the Following:
1. Power, water, heating, or air conditioning is unavailable at the time of service.
2. Cancellation or rescheduling occurs within 48 hours of the appointment.
3. The presence of 5 or more live bugs/insects (at the cleaner's discretion).
4. Excessive buildup: soap scum, hard water stains, pet hair, dust, paint drips or overspray, burned-on food, adhesive, lime/calcium deposits, or floor scraping.
5. Cleaning is delayed due to conditions outside of the cleaner's control, such as restricted access to areas that need service.
6. Excessive debris or clutter inside the home that must be removed before cleaning can begin.
7. Bathrooms that include a walk-in shower and a separate tub, oversized walk-in showers (over 25 sq. ft.), or showers with extensive tile, grout, glass, or heavy buildup requiring additional scrubbing time.
8. Closets or pantries (over 25 sq. ft.), that require additional time due to size, layout, or level of detail.
Please Note:
- No surprise charges, any additional fees are discussed with you first.
- Payment is due upon completion of service.
- While we strive for excellence, we cannot guarantee 100% removal of stains, spots, residue, etc.
- Our cleaners may move light, non-fragile items as needed. Clients are responsible for relocating fragile or heavy items (including TVs, glassware, décor, and items over 25 lbs.). For safety and to prevent damage, we do not move large furniture or heavy appliances.
