Frequently Asked Questions

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Fill out this form or give us a call/text at 615-437-2477.

Proudly serving Clarksville, Nashville, Gallatin, Mount Juliet, Brentwood, Franklin, Murfreesboro, McMinnville, and surrounding. Check to see if we cover your location: Service Areas 

Yes. Clean Space is fully insured and bonded, and all cleaners are properly background checked.

No. Our cleaning technicians arrive fully equipped with their own cleaning supplies and tools. If you have a specific product you would like to be used, please let us know.

No. Since we work on a 9 a.m. to 5 p.m. schedule, most of our clients aren’t home when we arrive. As long as we're provided with access (such as a hidden key, lockbox, garage code, etc.), we're able to complete the service. We simply ask that you’re available by phone if you’re not able to be present. A final walk-through is completed at the end of the cleaning, if you are available.

We love pets, and they’re always welcome as long as they’re friendly! If your pet shows signs of aggression, please let us know ahead of time and make proper arrangements (such as using a kennel, closed room, or having a pet sitter during your cleaning).

If there’s anything specific we should know about your pet (for example: “dog is nervous around the vacuum” or “cat stays in the bedroom”), just let us know! We’ll make sure your cleaner is fully informed and your pets stay comfortable.

We know how important consistency and trust are. We do our very best to schedule the same cleaner for each visit so you can get to know and feel comfortable with the person in your home.

At Clean Space, our goal is to give you the very best results each and every visit. To help us do that, we kindly ask for a little preparation before your scheduled cleaning:

• A quick pick-up throughout the home.
• Dishes placed in the dishwasher or put away. 
• Laundry placed in hampers or put away.

Basic tidying is included during cleaning. Additional organizing, dishwashing, or laundry services are available upon request. 

A service adjustment may be needed when a home requires additional time or effort beyond what’s typical for a standard cleaning, such as but not limited to excessive buildup requiring heavier scrubbing, heavy clutter or debris that must be moved before cleaning can begin, or lack of power or running water at the time of service. 

To help avoid this, we recommend clearing excessive clutter or debris ahead of time and ensuring utilities are on and accessible. Most homes fall within standard pricing, and service adjustments are only applied when conditions fall outside of what’s typical.

Yes. We offer reduced pricing for weekly, bi-weekly, and monthly services. Recurring pricing begins with the second cleaning. We never require a contract, so you’re never locked into a service if it’s not the right fit for you. 

We accept all major credit and debit cards, Zelle, and checks. Payment can be made directly with your cleaner or through our office.

Tipping is completely optional but always appreciated. 100% of tips go directly to your cleaner.

Payment is due on the day of service. If the paying customer is present for the entire appointment, payment is collected once the cleaning is complete. If the paying customer will not be present at the start of the appointment or plans to leave before the cleaning is finished, full payment is required before the service begins or before customer leaves.

Invoices not paid within 3 days of the service date may be subject to a $25 late fee.

Your satisfaction is important to us. If you notice something was missed or needs attention, please notify us within a reasonable time of service completion, along with clear photos showing the area(s) of concern and we will be happy to address it.